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Frequently Asked Questions



At Selenyz, we believe in creating more than just candles — we create moments. Each of our candles is handcrafted with love, using premium, eco-friendly ingredients to ensure a clean and long-lasting burn. The fragrances are carefully selected to transform your space into a haven of warmth and serenity.

Choosing a candle scent is like choosing a feeling. Whether you crave the calming embrace of Sea Breeze, the cozy richness of Morning Coffee, or the sweet warmth of Love Candy, each scent evokes a different mood. Think of the atmosphere you want to create and let the fragrance guide you.

Yes, we take great care in selecting ingredients that are safe for everyone in your home, including your furry friends. Our candles are made with natural soy wax and lead-free cotton wicks, ensuring a clean, safe burn.

Our candles are designed for hours of enjoyment. A standard-sized Selenyz candle burns for 30–50 hours. For the best experience, trim the wick to 1/4 inch before each use.

Your satisfaction is our priority. We offer a 7-day return or exchange policy for unused candles in their original packaging.

Yes! You can opt for our elegant gift wrapping service during checkout, making your Selenyz candle the perfect gift for a loved one.

Once your order has been shipped, we'll send you a tracking number via email. Our customer support team is always here to help if you have questions.

We currently ship within Bangladesh and Singapore. We're actively expanding. If you're outside these regions, feel free to DM us — we'll do our best to make it happen.

Sign up for our newsletter, follow us on social media, or join our community of candle lovers. We often share exclusive offers, behind-the-scenes looks, and the latest arrivals!

We'd love to hear from you! Reach out to our customer service team — we're always happy to assist and make your experience with Selenyz unforgettable.